Refund policy

Right of withdrawal

In accordance with EU consumer law, you have the right to withdraw from your purchase of standard (non-custom) jewellery within 14 days of receiving the item, without stating a reason.

To exercise your right of withdrawal, please contact me within the 14-day period.

Returning your purchase

You are responsible for returning the item safely and for all return shipping costs. The item must be returned in its original packaging and in unused condition.

Return shipping

I am not liable for loss or damage during the return shipment. I recommend using a tracked shipping service and retaining the tracking information until receipt is confirmed.

Inspection & refund

Once the returned item is received, it will be inspected for signs of wear, damage, or alteration. Items showing signs of use are not eligible for a refund.

If approved, the purchase amount will be refunded to the original payment method within 14 days of receipt. Original shipping costs are non-refundable.

Custom made jewellery

Custom made jewellery is non-returnable and non-refundable. These pieces are created in close collaboration with you and made specifically to your personal specifications.

Warranty & complaints

According to Danish legislation, all purchases are covered by a 2-year warranty from the date of purchase.

You may submit a complaint regarding defects or deficiencies that arise within this period. However, the right to complain does not apply if the defect is due to negligent use, lack of maintenance, accidents, or normal wear and tear.

Please read the section on care & maintenance carefully. I recommend saving your receipt or invoice as proof of purchase, as it is required when submitting a complaint.