DELIVERY & RETURNS

Production & delivery

Most of my jewellery is made to order. Each item is individually handcrafted after purchase. Production typically takes 5–10 business days before the item is ready to be shipped. Production time may vary with workload or material availability.

Custom made pieces are usually completed within 3–6 weeks. Read more about Custom orders.

Shipping & tracking

The shipping fee is based on your location and is displayed at checkout.

  • I use DHL Express for worldwide shipping.
  • You will receive a tracking number when your order is shipped.

Returns

For standard, non-custom jewellery, you can contact me within 14 days of receiving the item if you wish to withdraw from your purchase.

Start a return

To initiate a return, please contact Louise. I aim to respond within 3–5 business days.

For the full return conditions, return shipping and refund details, please read the Return & refund policy.

Custom made jewellery

Custom made jewellery is non-returnable and non-refundable. These pieces are created in close collaboration with you and made specifically to your personal specifications.

Warranty & complaints

Cehofski jewellery comes with a 2-year warranty. You may submit a complaint about defects or deficiencies within this period. This does not cover negligent use, lack of maintenance, accidents or normal wear and tear.

Please save your receipt or invoice as proof of purchase and contact Louise about a complaint.

Read the full terms & conditions, including withdrawal, refunds and complaints. For maintenance and paid services, see Care & repairs.